Shipping policy
Orders are typically packaged for shipment within 1-3 business days.
Orders with EXPRESS will be packaged for shipment within one business day.
Free No-Rush Shipping for packages over 2 lbs.
Free No-Rush Shipping is an economy service delivered by The United States Postal Service (USPS), which may not provide tracking. On average, Free No-Rush Shipping orders are packed up and shipped within 1-3 business days and then typically reach their destination 3 to 8 business days after the date of shipment. If you need tracking or faster delivery, please pick a paid shipping method.
USPS Shipping/Standard Shipping
On average, Standard Shipping orders are packed up and shipped within 2-4 business days and then typically reach their destination 3 to 5 business days after the date of shipment.
Most of our Standard Shipping packages are delivered by the USPS. USPS is struggling with increased package volume and decreased revenue. These economy shipping services are the most prone to delay. To minimize the chance of delivery delays for more urgent orders, we encourage customers to select UPS Ground or another premium shipping option.
UPS Shipping
On average, UPS Ground orders are packed up and shipped within 2-4 business days and then typically reach their destination 2-3 business days after the date of shipment. While we cannot guarantee a delivery date, UPS Ground tends to be faster and more reliable than free or Standard Shipping services that rely on USPS. Estimated shipping time based on your location will be provided during checkout. Note this service is not offered on orders under 2 lbs.
Premium Shipping
If your order is urgent, please select a premium shipping option to have your order packaged for shipment within 1 business day, guaranteed:
- Express (UPS 2 to 3 Day): variable based on order size and location
- Next Day (UPS Next Day): variable based on order size and location
UPS delivers 2nd Day and Next Day packages Monday - Friday, excluding postal holidays. Next Day shipping is guaranteed to arrive the next business day after it is picked up by UPS, however, Express delivery is no longer guaranteed by UPS. We have seen only a few cases where a package arrived just one day later than the 2 to 3 Day estimate.
Global Shipping
Unfortunately, we do not currently offer shipping to countries beyond the United States.
Lost or damaged shipment/fulfillment errors
If your package arrives damaged, please email our customer support team at info@sgflogix.com with a photo of the damage and we will gladly reship or refund any damaged items.
If any items are missing from your order--or you received incorrect items--please contact us and we will get the correct items re-shipped to you.
For packages lost in transit, contact us and we will assist making sure you get everything you had ordered. Refunds are not offered for packages lost in transit or in cases of package theft.
Feedback
A few weeks or so after you order, you will get an email from us asking how we did. Please let us know if there are any concerns about your order. If there is any damage to the products, pictures are especially helpful so we can learn from our mistakes.
You can email us anytime at info@sgflogix.com. You can also call us at 609-619-1401. We answer the phone Monday through Friday: 9 AM - 5 PM ET